Terms & Conditions
Welcome to DESIRE-ecig.com. This site is designed to be a friendly and welcome place where Customers may purchase high quality electronic cigarettes of exceptional value. To keep your experience a positive one, we want to avoid misunderstandings. DESIRE-ecig.com (that’s “us” or “we”) has prepared these Terms and Conditions for anyone using DESIRE-ecig products (that’s “you”). We do this to help you understand us and the offerings on this site. By using this site, you agree to these Terms and Conditions and agree that they may be updated by DESIRE-ecig.com at any time and without notice. You are welcome to our site and we encourage you to add this site to your favorite and visit on a regular basis. You may not modify material on this site in any way.
We may terminate or suspend your access of the site, all or in part, without notice, for any conduct which, in our sole discretion, is disruptive to DESIRE-ecig.com or is in violation of any law, or these Terms and Conditions.
DESIRE-ecig.com products are intended for persons of legal age (18 years or older) only. By using the site, you represent to DESIRE-ecig.com that you are of legal age of majority in your country or that you are at least 18 years of age.
You agree to comply with all applicable laws, statutes, ordinances and regulations when you use DESIRE-ecig.com and purchase products through the site. In our sole discretion, we may report actual or perceived violations to law enforcement or appropriate authorities.
If you place an order for electronic on DESIRE-ecig.com, you agree to pay for the order by PayPal, or Telegraphic Transfer. We reserve the right to accept or decline your order at any time and for any reason. This is true even if you have received an order confirmation from us. We are not liable in any way if a financial institution which has issued your payment refuses to honor the payment for any reason.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/ buying.
Even when information on DESIRE-ecig.com indicates that a product is available, it may not be. We do not guarantee product availability under any circumstance. Without liability and without prior notice, we reserve the right to change, or discontinue any or all products or to cancel any order.
DESIRE-ecig.com can ship orders to worldwide by optional shipping services: DHL, EMS, China Registered Airmail, excluding APO/FPO. We ship orders within 2 business days after receipt of your order. Business days are Monday through Friday excluding Chinese or local holidays. In the event that an item cannot ship within the standard deliver time, it will be treated as “back ordered”. This means that you will be advised of the delay and will have the opportunity to cancel the order. DESIRE-ecig.com will ship orders via the shipping service that customers choose when purchasing. This policy is subject to change at any time and without notice. DESIRE-ecig.com will determine the carrier to be used at their sole discretion.
Customer Satisfaction is of utmost importance at DESIRE-ecig.com. We have a 10 day no hassel refund policy. If the products you purchase here have any quality problem, we will give you a full refund, excluding shipping cost.
If you are dissatisfied with merchandise purchased through DESIRE-ecig.com for any reason, you may return the item with in 10 days from the date it was shipped to you. For sanitary reasons, and overall safety of our Customers, we cannot accept returns of cartridges, bottled liquid, drip tips, and used atomizers. Therefore, our Returns Policy EXCUDES these kinds of items. At your option, you may receive a full refund, excluding shipping cost, or a replacement item if available. The process is very simple and straightforward: (Please Note: We do not issue any return procedure without notifying us in advance. If you want to return some or all parts of your order, you are requested to contact us by emailing to [email protected], or using our Live Chat System to get a “Product Return” form which needs to be filled in and sent back with your returned items.)
1. Repackage the item including all original parts, packing material, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item. Items MUST not have any damage/ have been used.
2. Include a copy of the “Product Return” form that you get from our Customer Service in the package, and indicate whether you would like to be refunded for the item, or a replacement sent out.
3. Ship the item (at your expense and your choice of carrier) to the address with which you were provided from our Customer Service.
4. If you are to receive a refund, it will be issued by DESIRE-ecig LLC when the returned item has been received in satisfactory condition. Refunds will be processed within 3 business days of receiving items.
We have worked very hard to make the information found on DESIRE-ecig.com accurate and up-to-date. But, it is reasonable to point out that we cannot be expected to be perfect. You may find errors, inaccuracies or other imperfections on the site. By using the site in any way, you agree that anyone associated in any way with DESIRE-ecig.com will not be held liable for damages arising from the operation, content or use of this site. This limitation of liability is comprehensive and applies to all damages of any kind. DESIRE-ecig.com makes no warranty, express or implied, with regard to any product sold on this site. The merchandise, products and services on this site are offered and provided “as is” without warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. If we breach these terms and conditions, or sole and exclusive maximum liability to you shall not in any event exceed the total price of the products ordered by you.
Although we make all reasonable efforts to present only accurate and reliable information on DESIRE-ecig.com, it is still possible that errors may occur in pricing and /or product information. We may refuse or cancel any order for products listed with incorrect pricing or product information. This is true even if your payment has been made. However, if your payment has been made, and we elect to refuse or cancel the order, we will issue the amount of charge back to your account.
DESIRE-ecig.com may contain links to other Web sites which are owned and operated by third parties not connected with DESIRE-ecig.com. We do this solely as a convenience to you. DESIRE-ecig.com is not responsible for any of these sites or the contents you may find there. We do not endorse or guarantee the accuracy or completeness of content found on such sites.
The materials on the DESIRE-ecig.com website are the property of and copyrighted by DESIRE-ecig.com and all rights are reserved.
Any legal action brought against DESIRE-ecig.com shall be governed by the laws of the Guangdong Province of China. We make no representation that DESIRE-ecig.com content is appropriate for access outside China. You are doing so at your own initiative and are responsible for compliance with local laws.
If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable, that provision will nevertheless be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions will not be affected.
We’d really like to hear from you. Comments or suggestions about DESIRE-ecig.com are welcome. You may choose to play a significant role in making DESIRE-ecig.com an even better site. However, in order to allow a free exchange of ideas, DESIRE-ecig.com does not solicit or want to receive confidential or proprietary information. Therefore, any correspondence received from you is not considered confidential or proprietary and becomes the property of DESIRE-ecig.com without payment of compensation to you. We are free to use or not use your comments in any way we choose. By making comments to DESIRE-ecig.com, you assign to us all right, title and interest in copyrights and other intellectual property rights on a worldwide basis without charge.
These products are not intended to diagnose, treat, cure or prevent any disease. Information and statements made are for educational purposes and are not intended to replace the advice of your health care professional. By purchasing these products, you agree to use products at your own risk. Under no circumstances will DESIRE-ecig LLC be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused in connection with use of, or reliance on any product on this site.
You agree to indemnify, defend, and hold harmless DESIRE-ecig, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.